Question 1

What types of stair parts do you sell?

Accepted Answer

We carry a full range of stair components including iron balusters, wood balusters, handrails, newel posts, treads, risers, fittings, and accessories. Our catalog includes over 384 products across all major categories.

Question 2

What wood species are available?

Accepted Answer

We offer Red Oak, Poplar, Maple, Primed, and MDF. Red Oak is the most popular choice for stain-grade projects, while Poplar and Primed options are ideal for paint-grade installations.

Question 3

What type of material should I use for my project?

Accepted Answer

The materials you choose depend on your style and aesthetic preferences. For a cohesive look, we recommend matching treads and railings with the hardwood flooring in your home. If you want a painted post or railing, Poplar and Soft Maple take paint exceptionally well thanks to their wide grain patterns. For stain-grade projects, Red Oak is the most popular choice. Contact us if you need help deciding.

Question 4

What iron baluster finishes do you offer?

Accepted Answer

Our iron balusters are available in Satin Black, Oil Rubbed Bronze, Antique Bronze, and other finishes. Satin Black is our most popular finish and pairs well with most wood species and stain colors.

Question 5

How do I choose the right baluster height?

Accepted Answer

Standard baluster heights are 32"–34" for rake (stair) sections and 38"–42" for level (balcony) sections. Measure from the floor to the top of the handrail, then subtract the height of the shoe or fitting to determine the correct baluster length.

Question 6

What size balusters do I need?

Accepted Answer

Baluster size varies throughout your railing system. If replacing an existing system, measure what you have. For new installations, typical sizes are: 36" balusters for balcony sections, 36" at the front of each step, and 42" at the back of each step. Keep in mind railing heights can vary — your contractor will make final adjustments before installation. Contact us if you need help determining the right sizes.

Question 7

We want a painted white post — what material should we select?

Accepted Answer

Poplar and Soft Maple are the best options for painting. Their wide grain patterns make them ideal for a clean, smooth coat of primer or paint. Both are cost-effective choices that deliver a professional-looking painted finish.

Question 8

We have vinyl flooring — what wood type should we choose?

Accepted Answer

Most vinyl flooring is designed to resemble a specific hardwood species. Look for the wood name in the product title, or consider the characteristics: What color tones does the wood have (deep/dark vs. light)? What hues are present (reddish-brown vs. softer whites)? What does the grain look like (wide and swooping vs. tightly layered)? Matching these features will help you find the right species. Contact us for a free consultation if you need help.

Question 9

I need a shorter box newel — can you cut it for me?

Accepted Answer

Box newels and most post newels are intentionally made long to increase versatility. At the start of a staircase you may need a 38–42" post, while balcony sections may require 48–60". The extra length accommodates different installation methods and styles. Your contractor should expect the additional length and is well-equipped to make the needed cuts during installation.

Question 10

Can railings be used indoors as well as outdoors?

Accepted Answer

At BuyRailParts, we specifically supply railing components designed for interior stairwells. Our products are not rated or intended for exterior use.

Question 11

Do your products meet building code requirements?

Accepted Answer

Our products are designed to meet IRC residential building code standards. However, local codes vary by municipality — we always recommend consulting your local building inspector for specific requirements in your area.

Question 12

Do you offer contractor or trade pricing?

Accepted Answer

Yes. Our pricing is visible on the website — no account or login required. For large or bulk orders, additional discounts may be available. Call us at (610) 443-2250 or email support@buyrailparts.com for a project quote.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, American Express, and Discover through our secure Stripe checkout.

Question 14

Can I get a quote for my project?

Accepted Answer

Absolutely. Email support@buyrailparts.com or call (610) 443-2250 with your material list and we'll put together a detailed quote. We typically respond within 1 business hour.

Question 15

Is there a minimum order?

Accepted Answer

No minimum order required. You can order a single piece or thousands — we're happy to help with projects of any size.

Question 16

I want to make changes to a product — is that possible?

Accepted Answer

Our products are industry-standard railing components, but we can modify them to achieve exactly what you want. Whether it's a slightly different size or altering specific features, our experienced staff is ready to help. Contact us for a custom quote.

Question 17

Can I customize the design of my railings?

Accepted Answer

Yes! We have knowledgeable and experienced staff who can assist with design customizations — from finding the right products to altering specific features. Call (610) 443-2250 or reach out online with your questions.

Question 18

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 48 hours of purchase at no charge. We cannot accept cancellations for items that have shipped or special/custom orders where work has begun (handled case-by-case). If items were already packaged, a 20% restocking fee applies. See our Cancellation Policy for full details.

Question 19

What are the standard lead times?

Accepted Answer

Most of our Red Oak and Poplar parts are stocked and ready for shipment within 1–2 business days. Other hardwood species are built to order — please allow 1–3 weeks for milling. When your order is prepared for shipment, we'll update you with tracking information. Contact us at (610) 443-2250 if you need a specific timeline.

Question 20

When can I expect delivery after ordering?

Accepted Answer

In-stock items (most Red Oak and Poplar) ship within 1–2 business days. Special-order and custom items require 2–4 weeks of production time. Transit time depends on your location: 2–3 days for East Coast orders and 3–7 days for West Coast orders. Contact us if you're unsure how your products are classified.

Question 21

Do you offer local pickup?

Accepted Answer

Yes. Pickup is available at our Whitehall, PA location by appointment. Call (610) 443-2250 to schedule a pickup time.

Question 22

How are stair parts packaged for shipping?

Accepted Answer

All items are carefully boxed and padded. Iron balusters are individually wrapped. Longer items like handrails and treads ship in specialty packaging designed to prevent damage in transit.

Question 23

What if my order arrives damaged?

Accepted Answer

Report any damage within 14 business days of delivery by emailing support@buyrailparts.com with photos and a description of the issue. Each claim is reviewed on a case-by-case basis.

Question 24

Do you ship to Canada?

Accepted Answer

Yes, we ship to Canadian addresses via UPS and FedEx Ground. Our shipping charges cover the cost of freight plus brokerage fees. However, the Canadian government charges additional duties, GST taxes, and Clearance Entry Fees (CEF) directly to the recipient once the value is established at the Port of Entry. These charges are the responsibility of the buyer and are not included in our shipping quotes.

Question 25

Do your freight quotes include lift-gate services?

Accepted Answer

No. Our freight charges do not include lift-gate services. For residential common carrier deliveries, the dispatch office will call you to arrange a delivery appointment — at that time you can request lift-gate service with the dispatcher. Lift-gate services come with an upcharge that is the responsibility of the buyer. Call (610) 443-2250 if you have questions about freight delivery.

Question 26

What is your return policy?

Accepted Answer

We accept returns on non-wood, in-stock items within 14 days of delivery. Items must be in original packaging, unaltered, and in resaleable condition. A 30% restocking fee applies and the buyer is responsible for return shipping. See our full Returns & Refunds page for details.

Question 27

What items cannot be returned?

Accepted Answer

Custom orders, built-to-order products, sale or promotional items, and any products that have been altered or modified cannot be returned.

Question 28

How long do refunds take?

Accepted Answer

After we receive and inspect your return, approved refunds are processed to your original payment method. Please allow several business days for the credit to appear on your statement.

Question 29

Will I be reimbursed for contractor costs if the wrong item ships?

Accepted Answer

No. BuyRailParts is not liable for costs associated with installation delays. While shipping errors can occasionally occur, it is the buyer's responsibility to check the order upon arrival and notify us of any discrepancies before scheduling a contractor. Report issues within 14 business days by emailing support@buyrailparts.com.

Question 30

Do you offer installation services?

Accepted Answer

Yes, we offer installation services in the Lehigh Valley, PA area. We are actual stair builders with 39 years of experience — not just an online retailer. Contact us for a consultation.

Question 31

Do I need a professional to install my railings?

Accepted Answer

It depends on the complexity of the installation and your skill level. A skilled DIYer may be able to handle simple railing installations. However, complex railing systems are best left to professionals. We offer installation services in the Lehigh Valley area and can advise on project complexity — contact us for guidance.

Question 32

How many balusters do I need to order?

Accepted Answer

Generally, a standard staircase requires two balusters per step. For balcony or overlook sections, you'll need one baluster approximately every 4 inches of railing length. For a precise count based on your specific layout, feel free to call us at (610) 443-2250.

Question 33

How far apart should balusters be spaced?

Accepted Answer

Building codes vary by state, but in most jurisdictions baluster spacing allows no more than 4" gaps on balcony (level) sections and 4 3/8" on stepping (pitched) sections. Always check with your local building inspector for specific requirements in your area.

Question 34

Do you have installation guides?

Accepted Answer

Our team of experienced stair builders is available to walk you through any installation question. Contact us by phone or email and we'll guide you through the process step by step.

Question 35

How can I contact you?

Accepted Answer

Phone: (610) 443-2250 (Mon–Fri 8am–5pm, Sat 9am–1pm EST). Email: support@buyrailparts.com. Or use the contact form on our website.

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